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Purchasing Information for International Customers

FlexRadio has a world-wide network of authorized distributors for your purchasing convenience and service needs.

Due to challenges related to regulatory compliance in the EU, FlexRadio chooses to sell our products only through authorized distributors to our customers in the EU and selected non-EU countries. All international distributors are able to sell our products to any customer regardless of the destination country.

Please refer to the International Distributors web page for a complete listing of FlexRadio authorized service centers and distributors.
Home > Terms and Conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property FlexRadio Systems, Copyright 2015, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Excluded Countries  by 
There are countries which are excluded from direct orders on FlexRadio Systems' online store. When checking out, if shipping options are not calculated preventing  final checkout, then the destination country is excluded.  This includes all EU countries and countries where we have an established distributor network.

For more information on ordering from excluded countries please contact our European Representative:

Klaus Lohmann
klaus_lohmann@t-online.de
04751 099501
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make a best effort attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FlexRadio Systems reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether FlexRadio Systems signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Products may ship the same day if ordered by 3:00 PM CT, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will make a best effort to keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the FlexRadio On-line Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
FLEX Signature Series transceivers may be conditionally returned for full credit only within 30-days from shipment if they are returned in new condition with all cables, software, documentation and in the original packing materials along with a copy of the sales receipt. Other products may be conditionally returned for a partial refund within 15-days from shipment.

Shipping charges are not refundable. The purchaser is responsible for shipping charges for returned items.  All items not eligible for a full refund will incur a 15% or 10% restocking fee upon return. Contact FlexRadio Systems before returning any item to receive an RMA number that authorizes the return. 

Any unauthorized tampering with the radio will void any expressed or implied warranties making products ineligible for a refund. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return 30 days from the date of purchase. The option for returning a product for a full refund within the first thirty days from purchase is valid only once per customer regardless of product.
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Shipping Policy  by 
Shipping Time -- All in stock orders should ship by two (2) business days after the order is accepted for processing.  Orders are not processed or shipped on recognized holidays and on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

All FedEx and UPS shipments will be delivered with Signature Required. If this is an issue you are able to opt out. By opting out you agree to take responsibility for the package after FedEx shows that it has been delivered.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, FlexRadio Systems shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  FlexRadio Systems shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FlexRadio Systems shall immediately issue a credit to your credit card account in the amount of the incorrect price
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