FLEX Signature Series transceivers may be conditionally returned for full refund or credit only within 30-days from shipment if they are returned in new condition with all cables, software, documentation and in the original packing materials along with a copy of the sales receipt. All other products will be charged a 15% restocking fee and must be returned within 15 days from receipt of the item. Contact FlexRadio Systems before returning any item to receive an RMA number that authorizes the return.
All software sales are final and not eligible for return or credit.
Shipping charges are not refundable. The purchaser is responsible for shipping charges for returned items.
Any and all product purchases that are transacted in conjunction with the Trade-IN! program are final and not eligible for refunds or returns.
Any unauthorized tampering with the radio will void any expressed or implied warranties making products ineligible for a refund. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return 30 days from the date of purchase. The option of returning a product for a full refund within the first thirty days from the date of purchase is valid only once per customer regardless of product.